A flexible reservation allows the guest to make a self-service cancellation a specified number of days before the start of the stay.
If a deposit for the stay has been paid in advance, the guest is entitled to a full refund of the deposit paid in the event of cancellation.
The purpose of flexible booking is to address the guest's concern that events may occur in the future that will make their stay impossible and they will lose the deposit paid in advance. This often leads to an increase in the number of reservations.
However, for the accommodation provider, the risk of canceled reservations increases. It is therefore quite common to offer flexible reservations as an alternative to non-refundable reservations at an increased price.
You can set any price rate as flexible (including the default standard price rate).
Let's show an example of setting a flexible price rate as a rate with a surcharge of 10% to the standard non-refundable rate.
Settings - Set rates - Add rate
Let's call it "Flexible", for example, and allow cancellation 7 days in advance:
We now have two pricing rates: Standard (non-refundable) and Flexible.
The guest can now choose a non-refundable or flexible option when booking:
If the guest chooses a flexible booking, they can make a cancellation by clicking on the reservation number in the reservation summary email:
you have just set a flexible rate as an alternative rate with a surcharge of 10% to the standard rate 🙂
en
es
cz
sk
pl