Individual user support price list
Low costs reduce your price
You will be surprised by how much our prices are lower than other accommodation booking systems. We want every accommodation operator, small or large, to be able to afford a quality booking system. Our low price also means that our margin per user account is minimal. All our services must therefore be automated and optimized as much as possible to minimize costs - e.g. payments, invoicing, and user support.
User Support and Terms and Conditions
User support is mainly in the form of help, in which we try to always have up-to-date picture tutorials for all Trevlix features. This is our basic form of user support and is based on making Trevlix as user-friendly and self-explanatory as possible.
According to the terms and conditions, free individual user support is not included in the subscription price. The amount of free individual user support depends on the provider's discretion and its maximum scope is limited to 30% of the service price after deducting the operator's costs.
Nevertheless, we try to handle as many relevant questions as possible free of charge within a reasonable scope from:
- the Question module directly in Trevlix
- from the support email info//trevlix/com
- ror urgent questions or questions that require a quick exchange of information and cannot be resolved in a standard manner, trevlix live chat is also available on the contact page
If we see a genuine sincere effort to find a solution, then we will resolve the support issue for free, often beyond the point where providing the service to the user is beyond our economic loss.
We do not currently offer individual telephone technical support.
1. Subscription to individual user support beyond the basic scope
However, in order for us to be able to provide services for you on a permanent basis, there must always be a limit beyond which the user must also contribute to the costs if they wish to receive user support beyond the basic scope.
The following table is used for such cases and other specific needs:
| Price list for support above the basic range | price | per |
| Content editing: Trevlix | 11€/ $13 | hour |
| Content editing: Booking.com, iCalendar, price settings, technical support for modules | 19€ / $22 | hour |
| Content editing: website (e.g. Fast-Web) | 11€ / $13 | hour |
| Individual email support above basic. range | 19€ / $22 | hour |
| Individual live chat support above the basic range | 31€ / $37 | hour |
| Programming work, support for traffic analysis | 34€ / $39 | hour |
| Reactivation or remapping of Channel manager | 34€ / $39 | hour |
| Order iCalendar connection setup (separately = free) | 31€ / $37 | catalog |
Prices are listed excluding 21% VAT. We are VAT payers from 21.05.2024.
Content editing and programming work are invoiced in the requested scope with a pre-approved indicative scope of work.
A 100% surcharge may be charged for support requested outside of business hours on weekends and public holidays.
User content fulfillment - self-editing is always free
The table also includes user content fulfillment. This is only valid if you do not use the free self-editing option. It is used, for example, by users who find that editing the Booking.com catalog is too complicated for them to invest time in setting up the service and prefer a "turnkey" setup from someone who does it often.
2. How to order individual support credit
You can order individual support credit in the required range in 30-minute intervals (started).
In your Trevlix, in the Question module, create a request, for example:
I request individual email support credit in the range of 30 minutes.
You will then receive the details for payment of the individual support credit to the email address provided in the request.